Refund policy

We want you to pay for FinanceMe.lk only if it is right for you. That is why every account starts with a 14-day free trial with every feature and no card.

Subscriptions

• Monthly plans are paid in advance and are not refunded for part of a month. When you cancel, your plan simply does not renew and you keep access until the end of the month you paid for.
• Yearly plans can be refunded in full if you ask within 14 days of the first yearly payment. After that, a yearly plan is not refunded for the unused months, but you keep access until the end of the year.
• Moving to a smaller plan takes effect from your next renewal.

Mistakes and duplicate charges

If you were charged twice, charged after cancelling, or charged the wrong amount, tell us within 30 days and we will refund the difference in full.

SMS

SMS parts included in your plan are not carried over to the next month and are not refunded.

How refunds are paid

Refunds go back to the card or account used to pay, through PayHere, usually within 7 to 14 working days depending on your bank. Bank transfer payments are refunded by bank transfer.

How to ask

Email [email protected] from the account owner’s email address with your company name and the invoice number. We reply within two working days.