Questions owners ask us
If yours is not here, email us and a person will reply, usually the same working day.
Getting started
- Who is FinanceMe.lk for?
- Sri Lankan microfinance companies, money lenders, thrift and credit co-operatives and community lending groups that give daily, weekly or monthly loans and collect in the field. It is built for companies with anywhere from 50 to 10,000 active loans.
- How long does it take to start?
- You can create your company and issue a first test loan in about fifteen minutes. Bringing across an existing Excel loan book usually takes an afternoon, and we help you with it on every plan.
- Do I need to install anything?
- No. The office uses FinanceMe.lk in any web browser. Field officers use the Android or iPhone app, which also works offline.
- Which languages does it support?
- Sinhala, Tamil and English, for screens, receipts and SMS. Each staff member chooses their own language, and each borrower gets SMS in the language you set for them.
- Can I try it before paying?
- Yes. The free trial lasts 14 days, includes every feature and needs no card. At the end you choose a plan or simply stop.
Pricing and billing
- How much does it cost?
- Starter is Rs. 4,900 a month, Growth Rs. 12,900 and Pro Rs. 24,900. Enterprise is priced with you. Paying yearly gives you twelve months for the price of ten.
- How do I pay?
- By Visa, Mastercard, Amex or bank account through PayHere, renewed automatically each month or year. We can also take a bank transfer and send you an invoice.
- What counts as an active loan?
- A loan that is pending, approved or still being repaid. Closed and written-off loans do not count, and you keep them forever.
- What happens if I go over my plan?
- Nothing breaks. You will be asked to move to the next plan before you add more loans, staff or branches than your plan includes.
- What happens if a payment fails?
- You keep full access for 7 days while you sort it out. After that your account becomes read-only: you can still see everything and take borrower payments, but not add new loans.
- Can I cancel at any time?
- Yes, from the billing page. You keep using FinanceMe.lk until the end of the period you paid for. There is no cancellation fee.
- Do SMS cost extra?
- Each plan includes a number of SMS parts a month. A message in English is usually one part; Sinhala and Tamil messages use two or three because of how phones encode them.
Your data and security
- Who owns the data?
- You do. You can export customers, loans, payments and reports to Excel at any time, and we never sell or share your borrowers’ details.
- Can other companies see my borrowers?
- No. Each company’s data is kept separate, and every request is checked against the company of the person making it.
- What stops a staff member from cheating?
- Permissions by role, approval by a different person, a day-end cash close for every officer, location on every receipt, QR-verifiable receipts and an activity log of every change.
- Is my borrowers’ information protected?
- Connections are encrypted, passwords are stored hashed, and we process personal data in line with Sri Lanka’s Personal Data Protection Act No. 9 of 2022. See our privacy policy for details.
Loans and collections
- Does it handle flat and reducing balance interest?
- Both. Each loan product chooses one, and the effective annual rate is shown on every loan so you can compare products fairly.
- Can daily loans skip Sundays and Poya days?
- Yes. Daily schedules skip Sundays by default, and any holidays you enter, including Poya days, are skipped for every frequency.
- Does it work for group loans and centre meetings?
- Yes. Borrowers belong to centres and groups, and an officer can record a whole centre meeting’s payments on one screen.
- What if an officer has no mobile signal?
- The app keeps the day’s sheet on the phone and saves payments offline. They upload when signal returns, and each payment is only recorded once even if the officer taps twice.
- Can borrowers pay online?
- Yes. You can send a borrower a payment link by SMS; they pay by card or bank app and the payment is posted to their loan automatically.
Open your loan book in FinanceMe.lk today
14 days free with every feature. No card, no sales call. We help you bring your Excel sheets across.